Delivery Information


Despatch

Due to the current Covid-19 situation, order dispatching may be delayed by up to 7 days.

We normally aim to dispatch orders the same day they are placed, assuming we receive the order before 10am. If we receive your order after this time, your order will be dispatched the following day.

If your order is placed after this time on a Friday or over the weekend, your order will be dispatched on the following Monday.


UK Delivery

If your order is for delivery in the UK it will be dispatched using our Standard delivery service.

This service utilises Royal Mail 2nd Class for all parcels under 2kg. For parcels over 2kg these will be dispatched by Parcel Force.

When can I expect my delivery?

Your order should be with you within 2-5 days of your order being dispatched.

What if I'm not in when the delivery is attempted?

If you are not in when delivery is attempted Royal Mail should leave a "Something for You" card. Unless the parcel is small enough to fit through your letterbox.

My parcel is damaged, what can I do?

If your parcel is damaged upon arrival with you, please send us an email at hello@reachpharmacy.com detailing the damage. 
Where possible, please attach digital photographs of the damage.


International Delivery

E.U. Orders

Orders for delivery to countries within the EU will be dispatched by Royal Mail's International service.

When can I expect my delivery?

Your order should be with you within 5-10 days of your order being dispatched.

Rest of the World Orders

If the delivery country for your order is not within the EU it will be dispatched by Royal Mail's International service.

We cannot accept any responsibility for import fees, duties or taxes.

When can I expect my delivery?

Your order should be with you within 7-14 days of your order being dispatched.


Restricted Items

We are unable to send pharmacy-only medicines or perfumes, aerosol sprays outside of the UK.


My parcel is damaged, what can I do?

If your parcel is damaged upon arrival with you, please send us an email at hello@reachpharmacy.com detailing the damage. 
Where possible, please attach digital photographs of the damage.

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