Delivery Policy


Despatch

We will despatch your order to you on the same day, provided that we receive your order before 10:00 GMT Monday to Friday. Orders placed after this time will be dispatched the next working day. All orders placed on Saturday and Sunday will be despatched the following Monday or Tuesday, if Monday falls on a Bank Holiday in Scotland.

Orders placed on bank holidays will be despatched the next working day.


UK Delivery

UK Orders
If your order is for delivery to an address within the United Kingdom, you can select from the following services:

Service Rate Estimated Delivery Courier Service
Standard £2.95* 2 to 5 days Royal Mail

Please Note:
*Delivery charge may increase for heavy items.

Deliveries to some remote areas cannot be guaranteed by the next working day, but are guaranteed within 3 working days.
Please be aware the Estimated Delivery time is an estimate only, not a guarantee.

If you are out when delivery is attempted
If no one is available to receive your delivery the delivery person will leave an 'I Called When You Were Out' card. This card should contain all the information required to receive your delivery.

If your parcel is damaged in transit to you
If you receive your parcel and realise it's damaged, please call us on 0845 257 9600. If this is not possible, send us an email at alan@reachpharmacy detailing the damage. 
Where possible, please attach digital photographs of the damage to expedite the process.


International Delivery

E.U. Orders
If your order is for delivery to a country that is a member of the European Union (E.U.) then your order will be dispatched using the following service.

Service Rate Estimated Delivery Courier Service
Standard £12.99 5 to 7 days Royal Mail International

Please be aware the Estimated Delivery time is an estimate only. Delivery to your chosen address may take longer than stated depending on external factors out with our control.

Rest of the World Orders

If your order is for delivery to a country that is not a member of the E.U., then you can select from the following services:

Service Rate Estimated Delivery Courier Service
Standard £18.99 7 to 10 days Royal Mail International

Please be aware the Estimated Delivery time is an estimate only. Delivery to your chosen address may take longer than stated depending on external factors out with our control.

Customs Charges outside the E.U.

Additional taxes, charges or import duties may be applicable to deliveries of goods to countries out with the E.U.

If they apply, you will need to arrange payment with the local tax authorities before the parcel will be released for delivery.

We have no control over these additional charges and we cannot predict what they may be, you will be responsible for these charges.

Please contact your local Tax and Customs Office for clarification.

We accept no responsibility or liability for orders impounded by local customs authorities due to the non-payment of local import taxes. If the package is returned to us, we will deduct the cost of return postage plus any import charges applied from the value of your refund.

Restricted Items Delivery
We are unable to send pharmacy only medicines or perfumes, colognes or aftershaves outside of the UK.


If you have any questions regarding the despatch or delivery of your order please call us on 0141 880 3040, or email info@executive-shaving.co.uk

We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address

 

Reach Pharmacy

(www.reachpharmacy.com)

Returns Dept.

2 Old Gartloch Rd

Gartcosh

Other

G69 8EU

United Kingdom (Great Britain)

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