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Reach Pharmacy :: Terms & Conditions
Terms & Conditions

Terms And Conditions

By purchasing from (or using) this website you are deemed to have accepted and agreed to be bound by the "Terms and Conditions" as set out here.  Please read each section carefully.


The greatest care has been taken in the development of www.reachpharmacy.com and its content.  However no warranty of any kind is given or implied, except that there has been no wilful negligence.  To the greatest extent permissible in law, www.reachpharmacy.com and associated parties, their directors and employees shall not be liable for any loss or claim arising directly or indirectly from the use of this website, except in the case of the wilful negligence of the company, its directors or employees.


The term "we" is used here to denote www.reachpharmacy.com , and associated parties.


We have taken all reasonable efforts on the accuracy of product information on this site but make no warranties or representations of any kind on the accuracy of such information. Information on this site must not be relied upon. For advice on medication speak to a pharmacist or general practitioner.


We cannot be responsible for any losses arising from the use or inability to use the website, or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.


We cannot be responsible for any loss of profits, wasted expenditure, corruption or destruction of data, or any other loss which does not directly result from a wilful error on our part.


We make no promise that the website will be uninterrupted or entirely error-free.  Because of the nature of the Internet, this shopping online service is provided on an "as is" and an "as available" basis.  You will be held responsible if you breach these terms and conditions of use, and will reimburse us for any loss that may arise due to wilful misuse.


This does not affect your statutory rights as a consumer.



The information available at the www.reachpharmacy.com website is not a substitute for Professional Medical Advice. Please consult your Doctor, Pharmacist or other Healthcare Professional if you are unsure about the use of any medication, or the use of any information on this website. Always read the label and inserts of any product purchased.


It is a legal offence to provide deliberate false information and could be regarded as fraudulent activity and may be reported to the appropriate authorities. When purchasing any product from us you agree that any information you provide is honest and accurate as possible. If you are unsure of any product questionnaire you agree to contact the pharmacy directly in order to clarify any information.


Products displayed on this website can be ordered ONLINE ONLY.


On placing an order, you will receive an email stating that the order has been 'processed', 'declined' or 'cancelled'. This preliminary email does not guarantee delivery of the goods. Goods are only confirmed as shipped when you receive a 'completed' email, meaning your order has been dispatched.


  • How and Where we deliver


We mainly deliver within the UK, but we also offer international delivery to Europe and the US.  The website will show carriage costs for international delivery, once you have entered your postal address. In some circumstances if for any reason the shipping has been calculated inaccurately due to reasons of location or anything outside our control, we will inform you and propose a solution. Once received, your order is put together by our dedicated staff, and where appropriate, by our pharmacists who are members of the Royal Pharmaceutical Society of Great Britain. Orders are generally dispatched by Royal Mail or by Courier.  Royal Mail recorded or Couriers will require a signature, and will deliver between 9am and 5pm on weekdays only.  Please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches (e.g. due to stock levels, difficult to package goods, etc.). Every effort will be made to deliver within the time stated.  However, we accept no liability for any loss caused to you by late delivery. If the goods are not delivery are not delivered on time, please contact us by phone (0845 257 9600) or email.  We will ensure that you receive your order as quickly as possible. This does not affect your statutory rights as a consumer.


  • Methods of Payment


All prices are in pounds sterling ("UK).

Ordering from within the UK, all major Credit Cards and Debit Cards are acceptable.

Ordering from outside of the UK, payment can only be accepted by credit card.

Payment is normally debited from your account within 48 hours of your order.

Cheques or Postal Orders can be accepted (instructions for this are emailed to you on acceptance of your order).  Goods will only be released on cleared funds.


  • Returns Policy


We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address


Reach Pharmacy


Returns Dept.

2 Old Gartloch Rd



G69 8EU

United Kingdom (Great Britain)

  • Complaints Procedure


Any complaints need to be sent to our complaints department in writing only. Please have the following information in the letter.

Your Name, Contact telephone number, email, contact address, order number if relevant.

Send your letter of complaint to


Reach Pharmacy


Returns Dept.

2 Old Gartloch Rd



G69 8EU

United Kingdom (Great Britain)

  • Waste Electrical and Electronic Equipment (WEEE) Regulations

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers and distributors of electrical equipment are now required to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal and to minimise the disposal of WEEE as unsorted municipal waste.

Look out for the crossed wheeled bin symbol on electrical goods.

This symbol means that you should NOT put this item in your normal household waste bin, but rather dispose of it in an environmentally sound manner to help avoid potential harmful effects on human health and to prevent damaging the environment due to the presence of hazardous substances in EEE.

Not all council sites have suitable facilities to collect all types of Waste Electrical and Electronic (WEEE) goods but to find your nearest participating site (including other collection facilities that may not be operated), please visit www.recycle-more.co.uk and have your postcode ready to use in the "recycling facilities locator".

If you are purchasing new Electrical or Electronic Equipment (EEE) from ReachPharmacy.com of equivalent type and function to existing equipment, and are unable to dispose of the existing equipment locally then we are able to take back that equipment at no charge to you, the purchaser, for suitable onward disposal. i.e. this is for equipment on old for new, like for like EEE basis. In this case contact us on telephone number  0845 257 9600 or email info@reachpharmacy.com for the most suitable option for take back of the WEEE.

  • Copyright, trademarks and Data Protection


All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order.  The materials on the website may not be used for any other purpose.

We will use the information which you provide and the record of items you buy to constantly monitor and improve the service we offer.  Any such use will be in accordance with our Privacy Policy.


  • Links to other Websites


The website may contain links to other websites which are not controlled or maintained by us.  These links are provided for your convenience only.  We are not responsible or liable for the content of those sites.


  • General


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.


If any of these terms and conditions are held to be invalid, then the validity of the remaining provisions shall not be affected.


These terms are governed by the laws of Scotland and any disputes will be decided only by the courts of Scotland.


The supply of medicines to the USA is subject to the control of the US Customs and the FDA and this may result in delays or non-delivery of your order.  Any such delay or non-delivery will be the responsibility of the client. EU residents pay the UK VAT inclusive price.


We reserve the right to modify our Terms & conditions subject to current laws.


Errors and Omissions Excepted.

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